CLEAN BY MAIL FAQs
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CleanByMail is the perfect compliment to many of our Specialty Services. We regularly handle many items, including ties, purses, leathers, suedes, sweaters, knits, and wedding gown preservation. We developed our own custom shipping boxes for suits, jackets and wedding gowns, and carefully package each garment for protection during shipping.

Finding a cleaner to trust with your Brioni tie or Loro Piana cashmere sweater can be nerveracking. If you don’t live within our service area we would be honored to be selected as your specialty dry cleaner. We ship items daily to customers, many of which used to live in Southern California, moved away, and just can’t break the habit of using Margaret’s. Additionally, many customers have never been in to see us but were recommended to Margaret’s for their specialty items and regularly use our CleanByMail service

No prior arrangements are necessary to use our CleanByMail Service. An estimate form for your item as well as the CleanByMail Request form is linked on this page. Simply print out a CleanByMail Request Form from the website and send the completed form in with your item to be processed and we will get started. If you want an estimate first, use the appropriate estimate form. Photos of the item can be taken and included with the estimate.

Our CleanByMail shipping address is:
CleanByMail
c/o Margaret's Cleaners
5150 Convoy Street
San Diego, CA 92111

Certainly. Just call and request an estimate before sending the item. If there is unusual staining or dirt that we need to see, we can consult with you via web cam with Skype or Facetime so you can show us the garment's issues.

We have custom on-line forms specifically for Handbag estimates, Gown Cleaning and Preservation estimates, and Leather Cleaning estimates. Click here for the Estimates page. All our forms will give you a chance to attach photos of your garment or item when you fill out the form on line, making it even easier for us to get you an accurate estimate.

We automatically provide insurance up to $100 when shipping things back to you. If you wish the item to be insured for more than that, the additional UPS shipping insurance cost is approximately $1.00 per $100 declared value.

The actual cleaning prices for our CleanByMail service are the same as our regular over-the-counter or delivery service. There is no minimum order, however, there is a single $5 surcharge for handling with each order (not each piece), in addition to the actual shipping cost. A summary list of our service charges is available upon request.

The turnaround for items processed by our CleanByMail service typically takes about 3 days of internal processing longer than our over-the-counter service. This time is in addition to the shipping time to and from Margaret's.

Included on the CleanByMail request form is a section for your credit card information. Processing of the order will not be started until complete and verified card information is obtained. If you have previously used our CleanByMail service, simply provide the last 4 digits of the card you wish us to use as well as its expiration date. The cost of cleaning and shipping will be billed to your credit card.

In many cases we use a specially developed container to protect your garments during shipping. Each item is carefully packaged to protect the finishing during shipping. UPS ground shipping is used unless otherwise specified. Be sure to specify Declared Value for insurance and indicate your preference regarding delivery if no one is home.

 


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NAVIGATION

San Diego Location
5150 Convoy Street
San Diego, CA 92111
Direct (858) 454-2375

MapDirections

Hours:
Mon, Tues, Thurs, Fri: 7:00 AM to 6:00 PM
Wednesday: 9:00 AM to 4:00 PM
Saturday: 9:00 AM to 4:00 PM
Sunday: Closed

La Jolla Location
7511 La Jolla Blvd.
La Jolla, CA 92037
Direct (858) 429-7251

MapDirections

Hours:
Mon, Tues, Thurs, Fri: 7:00 AM to 6:00 PM
Wednesday: CLOSED
Saturday: 9:00 AM to 4:00 PM
Sunday: Closed

Del Mar Location
3790 Via De La Valle #213
Del Mar, CA 92014
Direct (858) 755-2715

MapDirections

Hours:
Mon, Tues, Thurs, Fri: 7:00 AM to 6:00 PM
Wednesday: CLOSED
Saturday: 9:00 AM to 4:00 PM
Sunday: Closed

Newport Location
1831 Westcliff Drive
Newport Beach, CA 92660
Direct (858) 429-7271

MapDirections

Hours:
Mon, Tues, Thurs, Fri: 7:00 AM to 6:00 PM
Wednesday: CLOSED
Saturday: 9:00 AM to 4:00 PM
Sunday: Closed

CleanByMail
Available Nationwide
Ship Items to San Diego

5150 Convoy Street
San Diego, CA 92111
(858) 454-2375

Include CleanByMail Form with your Order

CleanByMail for Retailers
Available Nationwide
Ship Items to San Diego

5150 Convoy Street
San Diego, CA 92111
(866) 454-2375

Use our Retailer Alliance form to submit a request.

Los Angeles Location
10700 Santa Monica Blvd, #160
Los Angeles, CA 90025
Direct (310) 470-9200

MapDirections

Hours:
Mon, Tues, Thurs, Fri: 7:00 AM to 6:00 PM
Wednesday: CLOSED
Saturday: 9:00 AM to 4:00 PM
Sunday: Closed