Retailer
Services.

What If There’s a Problem?

Our unique Safe Cleaning Guarantee^® creates an entirely new dynamic in the relationship between designers and boutiques and their clients who use Margaret's to service their fashions.
You are all too familiar with this scenario...

A client walks into your busy boutique carrying a garment on a hanger, covered by a dry cleaner's plastic bag. You needn't be psychic to predict the first words you will hear. "My dry cleaner said that this is defective, and I should take it back to the store where I purchased it."
Simply stated, this will never happen if your client uses Margaret's.

Our philosophy is simple. The legitimate need to escalate a garment service failure to the level where we involve the designer or boutique is extremely rare. Whether actual or perceived, We Guarantee to resolve all problems between our mutual client and us quickly and diplomatically. We recognize that the goodwill built over many years is fragile. We passionately protect that goodwill and the client relationship.

In the rare instance where there is a legitimate issue with the serviceability of an item, we do not deputize our mutual customer into the role of arbitrator – instead, We Guarantee to reach out to you directly and review all serviceability issues. We can then get together and find a way to satisfy our mutual client.

When we receive an item that is a challenge for even Margaret's to service, We Guarantee that we will not tell the customer that the item is unserviceable. Even if the only viable means of care is complete hand cleaning, we Guarantee every attempt will be made to service even the most uniquely challenging items.